FAQ

This application is perfectly worked through the several test and beta test.

If you have some issue while using GearRemote application, read this document.

1. Connection problems with PC
2. Connection problems with Gear
3. All feature is not working
4. Some feature is not working in media player

1. Connection problems with PC

If the message of repeated connection failure is output, please try as follows.

A. First, go to Active applications, and exit GearRemote.

Then re execute GearRemote and try connect to PC again.

B. Check PC and Android device connected to same network.

    * If PC's IP address is public IP, it does not matter even if the network is not the same. But if the PC is assigned a private IP PC is connected to the equipment such as routers, you must also assign Android device private IP on the same network.

How to check PC and Android connect on same network

1. In computer, Start -> Run(Windows key + R) -> type 'cmd' and enter.

2. Type 'ipconfig' in command prompt.

3. Check default gateway address.

4. Execute GearRemote in your Android device.

5. Check gateway address in menu. This address must be the same on the Android device and PC.

If this address is not same, PC and Android device is not connected on same network. In this case, if the PC is not a public IP is, it is not connected.

C. Check your PC firewall. If PC have blocked this application through the firewall, please register on the exception, or disable the firewall.

D. Change IP address in GearRemote for PC.

You can change your IP. Press ChangeIP Button. Select IP in same network of mobile device.

E. Blocked from firewall

If firewall blocked 9102 port, this application can't work. Please open 9102 port.

Go to firewall settings.

Go to advenced settings.

Create new inbound rule.

Open 9102 port.

2. Connection problem with Gear

If PC and Android device success to connect, but all of function was not working through Gear, please try as follows.

A. After you run GearRemote in Gear, please check 'Successfully connect to Gear 2' message when you click the function menu. Please refer to the third document if this message even though the appear if the function does not work.

B. Please try as follows if 'Connection lost' message appear to Gear.

1. Run Samsung Gear Manager.

2. Disconnect Gear and re connect.

C. Occured undefined error

If you see undefined error, exit GearRemote for Gear. And re-execute this application. If you see back, reboot Gear. Then working perfectly.

3. All feature is not working

Run GearRemote for PC as administrator. And then check the bottom of the message list. Please make sure that the message is displayed correctly.

If connection is normal, there is a possibility that the security program has blocked GearRemote for PC if all feature do not work. This application send 'key pressed' event Android device to PC, and execute received event on the PC. But if cut off the 'key pressed' event blocked by security program, this application will not be able to work. Please check your security program. Especially, if you use the keyboard security program, there is a possibility that this program is blocked. Please register to exception this application, if possible.

This function may not work for a few seconds after the initial connection.

Wait a while and can be used normally.

4. Some feature is not working in media player

Media player(Music, Movie) function is detected that the player running in advance, and send short cut to PC. But Shortcut that is not compatible with the media player, and might have some features may not work.

In the case of music player, if you are not in the currently active window, all functions that do not recognize the shortcut key will not work.